Refund Policy
This policy explains Unity Workwear delivery options, return conditions, customised item rules and how refunds are processed for eligible workwear orders.
Last updated: 28/07/2026
Returns within 14 days
Custom item rules apply
Shipping
Delivery Options
Economy Delivery
We aim to deliver standard non-customised workwear orders within 4-5 working days after your order is received and accepted.
Free standard delivery may be available on qualifying orders over £150, where shown during checkout.
Express Delivery
Where available, express delivery aims for 1-3 working days on eligible non-customised goods.
Express delivery is not normally available for personalised or customised goods unless a specific custom express service is agreed.
Branding
Customised Items
For customised items, including embroidery, DTF print, vinyl print, logo application, names, numbers or personalised branding, the standard lead time is usually around 20 working days from logo proof approval.
Where available and agreed before production, customised express delivery may be possible within approximately 7 working days from proof approval.
Lead times for personalised goods begin after the design proof has been approved, not from the date the order was first placed. Delays in artwork submission or proof approval may extend the overall delivery date.
Returns
Returns & Exchanges
We do not currently offer a direct exchange service. If you need a different size, colour or product, please place a new order through the website.
Eligible non-customised goods can be returned within 14 days of delivery, provided they meet the return conditions below.
Returns are not free unless we confirm otherwise. We do not normally provide return labels, and the original shipping fee paid on your order may be deducted from the refund value where permitted.
We recommend using a tracked and insured return service. Unity Workwear cannot refund items that are lost, delayed, damaged or misdirected during return transit.
Checklist
Return Conditions
Items must be unworn, unused, unwashed and show no signs of wear.
Items must be returned in their original packaging where possible.
Items must be free from odours or scents, including smoke, food, pets, perfume or workplace smells.
Include your original order number and a clear reason for return inside the parcel.
Returned goods that do not meet these requirements may be rejected and returned to you. Customised items cannot usually be returned unless they are faulty, misdescribed or produced incorrectly by us.
Refunds
Refund Processing
Once eligible returned goods are received and inspected, we aim to process the return within 5 working days.
Approved refunds will be issued to the original payment method. Depending on your bank, card provider or payment platform, the refund may take a further 2-5 working days to appear on your statement.
If the original delivery charge is not refundable or if the return is incomplete, damaged, used or outside the return window, deductions may apply or the return may be declined.
Returns Support
Before You Send a Return
Please contact Unity Workwear before sending goods back so we can confirm return eligibility, provide the correct return instructions and help avoid delays.
Order Number
Always include your order number and reason for return inside the return package.
Custom Goods
Personalised items are only returnable where faulty, misdescribed or incorrectly produced.